AI as a game-changer in public administration? The current situation, expectations and potential for efficiency gains

Artificial intelligence is increasingly seen as the key to improving the efficiency of public administration. Figures from the German Economic Institute show that this is necessary : Between 2013 and 2023, the number of employees rose significantly – by 24 per cent in local authorities and by 12 per cent in the federal states. Despite this growth, however, staff shortages persist. The reason for this is that the discussion often focuses purely on job numbers, whilst issues of efficiency and productivity are given too little consideration. This is precisely where AI can come into play and open up new possibilities.

However, there is currently a lack of reliable figures on just how significant the hoped-for efficiency gains actually are and in which areas AI can already be used effectively today. Whilst expectations and hopes are clearly evident, future potential and the current status quo often remain vague.
The new study ‘AI as a Changemaker – Intelligent Automation in Government & Public Administration’ provides detailed, concrete data on the efficiency potential, expectations and areas of application for AI in the public sector. It highlights the changes AI will bring about, the strategies already being pursued and where practical experience of its application is already emerging.
In the webinar, we will present the study’s findings and discuss them with representatives from public administration and the business sector:

• Presentation of the key study findings
• Comments and assessments from central government, the states and local authorities
• Discussion of future prospects with partners from the business sector
• Open Q&A session