Lightning Talk
Innovation and digitalisation as drivers of social security
Lightning Talk
Innovation and digitalisation as drivers of social security
In a keynote speech by Deputy Director-General Sabine Zaussinger, the Social Insurance for the Self-Employed (SVS) outlines how it is shaping the transition from traditional to sustainable social insurance. With over 1.3 million insured persons and a budget of €13.2 billion, the SVS sees itself as a driver of innovation within the welfare state. Digitalisation is not an end in itself, but a lever for efficiency, customer focus and prevention. The transformation becomes tangible through real-world examples: internal processes featuring smart workflows and automation; customer-oriented services under the svsGO brand; innovative prevention strategies using nudging techniques; and the integration of medicine and digitalisation in healthcare facilities. The presentation demonstrates how digital excellence strengthens social security and ensures the welfare state is fit for the future.